ViaBill Cooperation agreement
ViaBill er ikke ansvarlig for eventuelle fejl eller mangler, ved brug af automatisk oversættelse. Det vil til enhver tid være de danske handelsbetingelser, der vil være gældende.
1.1 Indledning og formål
Nærværende samarbejdsaftale (herefter “Samarbejdsaftalen”) finder anvendelse i forbindelse med, at ViaBill A/S, CVR-nr. 3324 5564 (herefter ”ViaBill”), tilbyder at købe fordringer fra udbyder af webshoppen (herefter ”Sælger”) opstået i forbindelse med, at en af Sælgers kunder (herefter ”Kunden”) foretager køb på kredit af et konkret produkt via Sælgers webshop (“Servicen”).
Ethvert køb af fordring er betinget af, at ViaBill godkender Kunden samt det konkret køb, som fordringen vedrører.
Samarbejdsaftalen og den til enhver tid gældende version heraf, udgør en integreret del af aftalegrundlaget mellem ViaBill og Sælger. Den til enhver tid gældende Samhandelsaftale kan altid forefindes på viabill.dk, jf. punkt 2.3.
Afvigelser fra og/eller tillæg til Samarbejdsaftalen er kun bindende for ViaBill, såfremt ViaBill udtrykkeligt og skriftligt har tiltrådt ændringen eller tillægget, og dette angiver at være en afvigelse fra eller tillæg til denne Samarbejdsaftale.
Alle øvrige betingelser og vilkår, herunder Sælgers eventuelle indkøbsbetingelser er udtrykkeligt fraveget og finder ikke anvendelse, uanset om Sælger har henvist til sine indkøbsbetingelser i ordre eller lignende.
Formålet med Servicen er at optimere Sælgers omsætning og indtjening for Sælger, idet Sælger får mulighed for at tilbyde sine Kunder omkostningsfri kredit, idet Kunden tilbydes at afdrage køb af produkter på Sælgers hjemmeside over en periode på maksimalt 24 måneder.
Sælger overdrager fordringerne på Kunder til ViaBill til eje, hvorved kreditrisikoen på den enkelte fordring overgår til ViaBill.
Sælger skal fremskaffe og fremsende den af ViaBill påkrævede legitimation/dokumentation med henblik på, at ViaBill kan opfylde sine forpligtelser under den til enhver tid gældende Lov om forebyggende foranstaltninger mod hvidvask af udbytte og finansiering af terrorisme. ViaBill tilbageholder udbetalinger til Sælger, indtil Sælger har fremsendt fornøden legitimation/dokumentation.
1.2 Det praktiske handelsforløb
Brug af Servicen initieres ved, at Kunden i Sælgers webshop vælger ViaBill fremfor en af de øvrige betalingsmuligheder i Sælgers betalingsvindue. Kunden guides herefter igennem nogle få betalingsvinduer, hvor Kunden skal oplyse nogle data om sig selv og sit betalingskort. Det er i denne forbindelse Sælgers forpligtelse at sikre, at Kunden godkender de af ViaBill udarbejdede og til enhver tid gældende vilkår for kreditgivning.
Disse oplysninger kontrolleres i ViaBills system. I nogle tilfælde kan ViaBill straks afvise Kunden, hvorefter Kunden sendes til den af Sælger valgte ”afvisnings URL”, og ViaBill informerer Sælger om afvisningen.
Såfremt ViaBill kan godkende såvel Kunden som den pågældende handel i sin helhed, angiver ViaBill straks accept overfor Sælger, som herefter kan indgå aftale med Kunden.
Sælger skal umiddelbart inden afsendelse af varen til Kunden foretager en hævning/Capture i sin gateway. Først når ViaBills accept af capture forsøget fremgår af betalingsformidlermanageren, er fordringen overgået til ViaBill.
ViaBill reserverer transaktionen i 14 dage. Efter godkendt capture skal Sælger sende meddelelse til Kunden om, at betaling alene kan ske med frigørende virkning til ViaBill, og Sælgers betalingsoplysninger må ikke fremgå. Det er Sælgers ansvar, at faktura opfylder lovgivningens krav hertil, at varerne er legitime at sælge, ligesom alene Sælger har pligten til at sørge for eventuel momsafregning.
Skulle Kunden alligevel betale direkte til Sælger, skal Sælger straks orientere ViaBill herom pr. email (firstname.lastname@example.org), og Sælger skal straks overføre betalingen til ViaBill. Såfremt Sælger forsømmer dette, og der som følge heraf påløber rykkergebyrer mv. for Kunden, er ViaBill berettiget til at opkræve disse hos Sælger.
Fra den relevante betalingsformidler (PSP) vil ViaBill automatisk modtage information om transaktionen. På baggrund heraf fremsender ViaBill betalingsanvisning til Kunden. ViaBill overfører (på fakturadatoen + 14 dage (eller den af Sælger overfor kunden forlængede fortrydelsesperiode)) opkrævningens fulde beløb med fradrag af eventuelt særskilt aftalte omkostninger/gebyrer til Sælgers bankkonto.
Sælger er pligtig på sin webshop at implementere ViaBills såkaldte PriceTag (prisskilt) som minimum på produktniveau, på checkout-siden samt som separat betalingsvalg, men også gerne på listeniveau. PriceTag skal være implementeret i hele samarbejdsperioden. PriceTag afsætter cookies i brugerens terminaludstyr. Sælger skal i medfør af lovgivningen oplyse brugere herom og indsamle brugerens samtykke hertil inden cookies afsættes.
Sælger er velkommen til at promovere Servicen øvrige steder på sin webshop, men må i givet fald alene anvende det markedsføringsmateriale, som kan downloades via ViaBill.com/download. Retter Sælger i dette, eller afviger fra det udleverede materiale, bærer Sælger alene det fulde ansvar for, at alt markedsføring og øvrig anvendelse af ViaBill på Sælgers hjemmeside og i dennes markedsføringsmateriale overholder gældende dansk lovgivning, herunder reglerne i markedsføringsloven om markedsføring af kreditaftaler. Såfremt ViaBill mødes med krav fra offentlige myndigheder vedrørende overtrædelse af gældende lovgivning er ViaBill berettiget til at videreføre dette krav til Sælger, og Sælger er forpligtet til at skadesløsholde ViaBill i ethvert henseende i forhold til sådanne krav, herunder dækning af rimelige omkostninger til advokat, annoncer for at imødegå negativ omtale mv.
For det tilfælde, at en Kunde ikke kan eller vil vedkende sig en overdraget fordring, og ViaBill derfor i forbindelse med en trækning på Kundens betalingskort har modtaget en charge back anmodning fra Kundens bank gennem ViaBills indløser, accepterer Sælger at bistå ViaBill med tilvejebringelse af de oplysninger, der er nødvendige for besvarelsen af en sådan charge back anmodning.
1.3 Aftalens genstand
Kreditmaksimum for hver Kunde og for det enkelte salg fastsættes af ViaBill.
ViaBill køber ikke fordringer, som er aconto fakturaer, salg via forudbetalinger f.eks. telefoni, elektricitet, salg af rejsevaluta, udbetaling af kontanter eller anden form for pengeoverførsel, spil eller lotteri, salg via pyramide (eller lignende konstruktioner), salg af forfalskede varer eller anden krænkelse af immaterielle rettigheder, virksomhed som er i strid med Visa og MasterCards regler (f.eks. børnepornografi, salg af lægemidler, narkotika eller våben, hvor der er lovgivningsmæssige restriktioner).
Til grund for køb af fakturaer skal der foreligge en levering af en vare, som er leveret på faktureringstidspunktet, og hvor Sælger kan dokumentere, at Kunden indenfor 72 timer fra afsendelse har modtaget varen. Hvis Sælger ikke kan dokumentere levering/Kundens modtagelse af den pågældende vare, og Kunden gør indsigelser mod fordringen, har ViaBill ret til regres overfor Sælger for ViaBills eventuelle tab på Kunden.
Såfremt Kunden benytter sin lovbestemte fortrydelsesret, eller en af Sælger fastsat længere fortrydelsesret, er Sælger pligtig at kreditere ViaBill det fulde beløb, som ViaBill eventuelt har udbetalt til Sælger i relation til den pågældende Kunde.
Såfremt Kunden i øvrigt har indsigelser vedrørende varen/leverancen og betaling for varen/leverancen, er dette udelukkende et forhold mellem Sælger og Kunden, og ViaBill er berettiget til at kræve, at den pågældende fordring tilbageføres til Sælger mod betaling af samme beløb, som ViaBill har betalt.
Kan Kunden dokumentere, at denne til Sælger er fremkommet med indsigelser eller rettidigt har udnyttet sin fortrydelsesfrist, skal Sælger godtgøre ViaBill for således uberettigede pålagte rykkerog evt. inkassogebyrer.
Ønsker Sælger i aftaleperioden at tilbyde andre finansieringsløsninger via sin webshop, kræver dette en særskilt accept fra ViaBill.
Det påhviler alene Sælger at håndtere alle kundehenvendelser f.eks. reklamationer, support og garantiforpligtelser vedr. den leverede vare, mens det alene påhviler ViaBill, eller ViaBills finansieringspartnere, at håndtere alle henvendelser vedr. betalingen. Dette oplyser ViaBill, eller ViaBills finansieringspartnere, til Kunden på fremsendte betalingsanvisning og eventuel senere rykker.
Sælger indestår for at holde ViaBill, eller ViaBills finansieringspartnere, skadesløs for ethvert krav, som en Kunde måtte rette mod ViaBill eller ViaBills finansieringspartnere i anledning af evt. berettigede fejl eller mangler ved de solgte varer, og ViaBill og ViaBills finansieringspartnere kan rette direkte henvendelse til Sælger herom i sådanne sager.
ViaBill kan kontaktes via ViaBill.dk eller ViaBills relevante E-mailadresser, som kan findes på ViaBill.dk.
1.6 Opsigelse og misligholdelse
De første 3 måneder fra indgåelse af nærværende Samarbejdsaftale betragtes som en prøveperiode, i hvilken begge parter kan opsige Samarbejdsaftalen uden varsel. Herefter kan Sælger opsige Samarbejdsaftalen med et varsel på 6 måneder til udgangen af et kalenderår, mens ViaBill kan opsige Samarbejdsaftalen med dags varsel. Såfremt ViaBill opsiger Samarbejdsaftalen, færdighåndteres de allerede autoriserede transaktioner.
Ophører Sælger i aftaleperioden med at anvende ViaBill eller ViaBills PriceTags (jf. afsnit 1.2) på sin webshop anses dette som værende væsentlig misligholdelse af nærværende Samarbejdsaftale.
Tilbyder Sælger i aftaleperioden andre finansieringsløsninger via sin webshop uden forudgående accept fra ViaBill, anses dette for at være væsentlig misligholdelse.
Medmindre Sælger inden for 8 dage efter påkrav har bragt en misligholdelse til ophør, er ViaBill berettiget til straks at ophæve denne Samarbejdsaftale som misligholdt.
I tilfælde af ophævelse af Samarbejdsaftalen, skal Sælger betale en bod svarende til 2,5% af den gennem ViaBill realiserede omsætning eksklusive moms siden Samarbejdsaftalens indgåelse. Bodsbeløbet forfalder med 8 dages betalingsfrist.
ViaBill har tavshedspligt med hensyn til Sælgers data, ligesom ViaBill og Sælger er forpligtet til at behandle alle oplysninger om Kunden fortroligt. Alle informationer opbevares på betryggende vis og er kun tilgængelige for betroede medarbejdere hos ViaBill.
ViaBill har den fulde ejendomsret til de programmer/software, der anvendes for at kunne levere Servicen.
1.9 Overdragelse af Samarbejdsaftalen
Ingen af parterne er berettiget til at overdrage rettigheder eller forpligtelser i henhold til denne Samarbejdsaftale til tredjemand uden den anden parts forudgående skriftlige samtykke. ViaBill er dog berettiget til at overdrage sine rettigheder og forpligtelser i henhold til Samarbejdsaftalen til et med ViaBill koncernforbundet selskab eller i forbindelse med helt eller delvist frasalg af aktiver uden Sælgers forudgående samtykke.
1.10 Force Majeure
ViaBill er ikke ansvarlig for manglende opfyldelse som følge af force majeure, herunder strejke, lockout, naturkatastrofer, fejl eller aktivitets-ophør hos en af ViaBills samarbejdspartners, inklusive tele- og IT operatører, strømsvigt, brand, hærværk, hacking, DDos angreb og lignende eller i øvrigt for forhold, der ligger uden for ViaBills kontrol.
ViaBill er ikke ansvarlig for driftstab, avancetab eller andre indirekte tab, følgeskader eller fejl, der måtte opstå i forbindelse med den support, der ydes. ViaBills erstatningsansvar kan aldrig overstige det beløb, Sælger har betalt for anvendelse af ViaBill i en periode på 6 måneder op til den erstatningspådragende hændelse indtraf. ViaBill kan ikke holdes ansvarlig for en underleverandørs uagtsomhed eller misligholdelse, såfremt ViaBill har opfyldt sin forpligtelse til at instruere denne underleverandør behørigt. I et sådant tilfælde, kan krav alene rettes mod underleverandøren.
Samarbejdsaftalen mellem ViaBill og Sælger træder i kraft, når Sælger har accepteret nærværende Samarbejdsaftale, enten ved fysisk underskrift heraf eller i form af afkrydsning deraf ved tilmelding til Servicen.
1.13 Lovvalg og værneting
Samarbejdsaftalen er undergivet dansk ret og eventuelle tvister afgøres ved ViaBills hjemting som rette værneting.
Sælger betaler det aftalte oprettelsesgebyr, som er oplyst og aftalt ved tilmeldingstidspunktet.
Eventuelle transaktionsgebyrer på køb af fordringerne vil være særskilt aftalt mellem ViaBill og Sælger. Sælger må ikke opkræve transaktionsgebyrer direkte fra Kunden.
2.1.3 Support/hotline mv.
Support, hotline, implementering via betalings-gateway‘en (PSP) og integrationshjælp mv. er inkluderet i oprettelsesgebyret, så længe dette holdes indenfor et vanligt/rimelig tidsforbrug. ViaBill assisterer uden beregning med implementering af PriceTag samt stiller en marketingpakke til rådighed på viabill.dk som bl.a. indeholder ViaBill bannere og tekster, som kan bruges på Sælgers webshop.
2.2 Eventuelle tilgodehavender
ViaBill tilbyder en række såkaldte merchant-services, og i det tilfælde at tilgodehavender i ViaBills favør opstår som følge heraf, vil sådanne beløb være genstand for modregning. Betalingen for sådanne services vil automatisk blive modregnet i Sælgers konto hos ViaBill.
ViaBill er berettiget til at opkræve ethvert tilgodehavende ved at hæve det skyldige beløb på Sælgers evt. oplyste kreditkort eller via faktura sendt til Sælgers e-mail, såfremt modregning på Sælgers konto hos ViaBill ikke er muligt.
2.3 Pris-/gebyr eller vilkårsændringer
Ændringer i priser, gebyrer eller vilkår skal ske med et varsel på minimum 1 måned før ikrafttræden af de nye priser, gebyr eller vilkår, i hvilken periode, Sælger straks kan opsige Samarbejdsaftalen. Er en opsigelse ikke fremkommet til ViaBill i denne periode, fortsætter Samarbejdsaftalen iht. pkt. 1.6. I tilfælde af fejlskrift ved ændringer af priser, er ViaBill straks og uden varsel berettiget til at berigtige forholdet.
Se vores persondatapolitik her www.viabill.dk/gdpr/#erhverv
1.1 Introduction and purpose
The present cooperation agreement (hereafter referred to as “the Cooperation Agreement”) shall be applicable in connection with ViaBill A/S, CBR No. 3324 5564 (hereafter ”ViaBill”), offering to purchase debts from the provider of the webshop (hereafter the ”Seller”) that have arisen in connection with one of the Seller’s customers (hereafter ”the Customer”) making a credit purchase of a product via the Seller’s webshop (“the Service”).
Every purchase of a debt is conditional upon ViaBill approving the Customer and the specific purchase to which the debt relates.
The cooperation agreement and the applicable version thereof at any given time constitute an integral part of the basis of contract between ViaBill and the Seller. The Business Agreement applicable at any given time can always always be viewed at viabill.no, cf. point 2.3.
Deviations from and/or supplements to the Cooperation Agreement are only binding on ViaBill if ViaBill has expressly and in writing acceded to the change or supplement and it has been stated that this is a deviation from or supplement to this Cooperation Agreement.
All other terms and conditions, including any purchasing conditions on the part of the Seller, are expressly waived and will not be applicable, regardless of whether the Seller has referred to his purchasing conditions in orders etc.
The purpose of the Service is to optimise the Seller’s turnover and earnings, as the Seller is given the opportunity to offer his Customers costless credit, as the Customer is offered the option of deferring payment of products available on the Seller’s website until the first of the following month.
The Seller transfers debts incurred by the Customer to the ownership of ViaBill, whereby the credit risk on the individual debt is transferred to ViaBill.
The Seller must acquire and submit the credentials/documentation required by ViaBill with a view to enabling ViaBill to fulfil its obligations under the Law on the Prevention of Money Laundering and the Financing of Terrorism applicable at any given time. ViaBill shall withhold payments to the Seller until the Seller has submitted the necessary credentials/documentation.
1.2 The practical business process
Use of the Service is initiated by the Customer, when in the Seller’s webshop, choosing ViaBill rather than one of the other payment options in the Seller’s payment window. Thereafter, the Customer is guided through a few payment windows, whereby the Customer must provide some information about him/herself and his/her payment card. In this regard, it is the Seller’s duty to ensure that the Customer has approved the ViaBill’s conditions, applicable at any given time, for for the provision of credit.
This information is checked in ViaBill’s system. In some cases, ViaBill may reject the Customer immediately, after which the Customer is sent to the “rejection URL” chosen by the Seller and ViaBill will inform the Seller of the rejection.
If ViaBill is able to approve both the Customer and the transaction in question in its entirety ViaBill will inform the Seller of the acceptance immediately. The Seller will then be able to enter into the agreement with the Customer.
Immediately prior to dispatching the item to the Customer, the Seller must carry out a withdrawal/Capture in his gateway. Only once ViaBill’s acceptance of the attempted Capture appears in the Payment Provider Manager will the debt be transferred to ViaBill.
ViaBill reserves the transaction until it is withdrawn. Following acceptance of the Capture, the Seller must send notification to the Customer that payment can only be made in full discharge to ViaBill, and the Seller’s payment information must not appear. It is the Seller’s duty to ensure that the invoice meets all relevant legal requirements and that it is legal to sell the items. Likewise, the Seller alone is obliged to take care of any VAT liabilities.
If the Customer should nevertheless pay directly to the Seller, the Seller must inform ViaBill of this immediately by email (email@example.com), and the Seller must transfer the payment immediately to ViaBill. If the Seller fails to do this and reminders etc. are accrued as a result, ViaBill is entitled to charge these to the seller.
ViaBill will automatically receive information on the transaction from the relevant payment service provider (PSP). On the basis of this, ViaBill will send a payment instruction to the Customer. ViaBill will transfer (on the invoice date + 14 days (or the extended cooling-off period the Seller has granted the customer)) the full amount of the payment demand minus any specifically agreed costs/charges to the Seller’s bank account.
On his webshop, the Seller is obliged to implement ViaBill’s so-called Price Tag, as a minimum at product level, on the checkout page and as a separate payment option, but also preferably at list level. The PriceTag must be implemented for the entire duration of the cooperation. The Seller is welcome to promote the Service elsewhere on his webshop but, in that case, must only use the marketing material that can be downloaded via ViaBill.dk/download. Rights If the seller uses this material, or in any deviation from the material issued, the Seller alone bears full responsibility for ensuring that all marketing and any other use of ViaBill on the Seller’s website and in his marketing material complies with the applicable Danish legislation, including the rules in the Danish Marketing Act relating to the marketing of credit agreements. If any claim is made against ViaBill from public authorities with regard to the violation of applicable legislation, ViaBill is entitled to pass this claim on to the Seller and the Seller is obliged to indemnify ViaBill in every respect in relation to such claims, including the covering of reasonable costs for a lawyer, advertising to counteract any negative publicity etc.
1.3 Subject matter of the Agreement
The credit limit for each Customer and for the individual sale is determined by ViaBill.
ViaBill does not purchase debts which are on account invoices, sales via prepayment, for example, telephony, electricity, the sale of foreign currency, cash payouts or any other form of money transfer, games or lotteries, sales via pyramid schemes (or similar structures), the sale of counterfeit goods or other infringements of intellectual property rights, undertakings that are in violation of Visa and MasterCard’s rules (for example, child pornography, the sale of pharmaceuticals, narcotics or weapons that are subject to legislative restrictions).
The criterion for the purchase of invoice is the delivery of an item which has been delivered at the time of invoicing and for which the Seller can provide documentary proof that the Customer has received the item within 72 hours of its dispatch. If the Seller is not able to provide documentary proof of delivery/receipt by the Customer of the item in question, and the Customer raises an objection to the debt, ViaBill has the right of recourse against the Seller with regard to any loss incurred by ViaBill in respect of the Customer.
If the Customer makes use of his/her statutory right of cancellation, or a longer period in which the right of cancellation is applicable determined by the Seller, the Seller is obliged to credit ViaBill with the full amount which ViaBill has potentially paid to the Seller in relation to the Customer in question.
Should the Customer raise any other objections in relation to the item/delivery and payment for the item/delivery, this is exclusively a matter between the Seller and the Customer and ViaBill is entitled to demand that the debt in question is returned to the Seller against payment of the same amount that ViaBill has paid.
If the Customer is able to provide documentary proof that he/she has raised an objection with the Seller, or has made use of his/her right of cancellation in good time, the Seller must reimburse ViaBill for any such reminders incurred and any debt recovery costs.
If, during the period of the Agreement, the Seller wishes to offer any other financing solutions via his webshop, this requires a separate agreement with ViaBill.
1.4 Customer enquiries
It is the responsibility of the Seller alone to handle any customer enquiries, for examples, complaints, support requests and guarantee obligations in relation to the delivered item while it is the responsibility of ViaBill alone, or the responsibility of ViaBill’s financing partners, to handle any enquiries relating to payment. ViaBill, or ViaBill’s financing partners, will inform the Customer of this on the payment instruction sent out and any subsequent reminders.
The Seller guarantees that he will indemnify ViaBill, or ViaBill’s financing partners, in respect of any claim which a Customer may raise against ViaBill or ViaBill’s financing partners as a result of any legitimate faults or defects in the sold items, and ViaBill and ViaBill’s financing partners can contact the Seller directly in relation to any such cases.
ViaBill can be contacted via ViaBill.no or ViaBill’s relevant e-mail addresses, which can be found at ViaBill.no.
1.6 Termination and non-compliance
The first three (3) months following the conclusion of this Cooperation Agreement are regarded as a probationary period, during which either party can terminate the Cooperation Agreement without warning. Thereafter, the Seller can terminate the Cooperation Agreement by giving six (6) months’ notice to the end of a calendar year, while ViaBill can terminate the Cooperation Agreement by giving a day’s notice. If ViaBill terminates the Cooperation Agreement, any transactions that have already been authorised will be concluded.
If, during the agreement period, the Seller stops using ViaBill or ViaBill’s Price Tags (cf. Section 1.2) on its webshop, this will be regarded as being serious non-compliance with present Cooperation Agreement.
If, during the agreement period, the Seller offers other financing solutions via its webshop without the prior consent of ViaBill, this will be regarded as being serious non-compliance.
Unless the Seller has rectified a non-compliance within 8 days of being asked to do so, ViaBill is entitled to terminate this Cooperation Agreement immediately on the grounds of non-compliance.
In the event that the Cooperation Agreement is terminated, the Seller must pay a penalty equivalent to 2.5% of the turnover realised through ViaBill, excluding VAT, since the Cooperation Agreement was entered into. The penalty amount must be paid within 8 days of it being imposed.
1.7 Duty of confidentiality
ViaBill has a duty of confidentiality with regard to the Seller’s data. Likewise, ViaBill and the Seller have a duty to treat any information relating to the Customer in strict confidence. All information will be stored in a secure manner and is only available to trusted personnel in ViaBill.
1.8 Right of ownership
ViaBill has full right of ownership of the programmes/software used to enable delivery of the Service.
1.9 Transfer of the Cooperation Agreement
Neither of the parties is entitled to transfer their rights or obligations pertaining to this Cooperation Agreement to a third party without the prior written consent of the other party. However, ViaBill is entitled to transfer its rights and obligations pertaining to the Cooperation Agreement to another company affiliated to the ViaBill Group or in connection with the full or partial sale of assets without the prior written consent of the Seller.
1.10 Force Majeure
ViaBill is not responsible for failure to comply with the agreement as a result of force majeure, including strikes, lock-outs, natural catastrophes, faults or ceasing of activities on the part of one of ViaBill’s cooperation partners, including telecommunications and IT operators, power failures, fire, vandalism, hacking, DDoS attacks etc. or any other conditions over which ViaBill has no control.
1.11 Liability for damages
ViaBill cannot be held liable for operational losses, loss of profit or any other indirect losses, consequential damages or faults that may arise in connection with the support provided. ViaBill’s liability for damages can never exceed the amount the Seller has paid for use of ViaBill for a period of six (6) months up to the occurrence of the event resulting in the liability.
1.12 Entry into force
The Cooperation Agreement between ViaBill and the Seller shall enter into force once the Seller has accepted the present Cooperation Agreement, either by physically signing it or in the form of ticking the relevant box when registering for the Service.
1.13 Applicable law and legal venue
The Cooperation Agreement is subject to Danish law and any disputes will be resolved in ViaBill’s jurisdiction as the legal venue.
2.1.1 Set-up fee
The Seller will pay the agreed set-up fee which is specified and agreed at the time of registration.
2.1.2 Transaction fee
Any transaction fees relating to the purchase of debts will be agreed separately between ViaBill and the Seller.
2.1.3 Support/hotline etc.
Support, the hotline, implementation via the payment gateway (PSP) and integration assistance are included in the set-up fee as long as the time consumed on this is kept within the usual/a reasonable limit. ViaBill will assist, free of charge, with the implementation of Price Tag and provide a marketing pack on viabill.no which includes, for example, ViaBill banners and texts that can be used on the Seller’s webshop.
2.2 Amounts receivable
ViaBill is entitled to collect any amounts receivable by withdrawing the amount owed from any credit card specified by the Seller or by sending an invoice to the Seller’s email address if it is not possible to offset the amount against the Seller’s account.
2.3 Changes in prices/fees or terms and conditions
Any changes in prices, fees or terms and conditions must be made with at least one (1) month’s notice before the new prices, fees or terms and conditions enter into force, during which period the Seller can terminate Cooperation Agreement. If ViaBill does not receive a notice of termination within this period, the Cooperation Agreement shall continue in accordance with point 1.6. In the event of typographical errors in relation to the changing of prices, ViaBill is entitled to make changes immediately and without warning to rectify the matter.
3 PERSONAL DATA POLICY
3.1 Personal data policy (Business owners)
As data controller, ViaBill is obliged to protect the Seller’s and the Customers’ personal data. ViaBill is keen to make Customers feel secure at all times while ViaBill is handling Customers’ personal data.
In order for the Seller to be able to enter into an agreement with ViaBill at ViaBill.no, ViaBill will gather some information, including, but not limited to til: the Company’s legal name, address, postal code, town, CBR number, webshop system, payment system, industry code, name of contact person, email address and telephone number. Finally, ViaBill requires a tax summary, the owner’s account number and documentation in the form of a passport or driving licence from the contact person or owner.
ViaBill will process this information for the purpose of, for example, being able to complete the Seller’s order for ViaBill’s payment solution and for complying with the rules in the money laundering legislation. ViaBill will also use the information to gain a better understanding of its users, for example, via surveys, statistics and analyses with a view to improving its products.
ViaBill will save the Seller’s personal information for as long as is necessary in order to be able to deliver the Service the Seller has requested for as long as is necessary in order to pursue a legitimate objective, and for as long as is required under the relevant legislation.
In certain cases, ViaBill can pass on the personal information it is processing. The Seller’s personal information can be passed on to, for example til: (i) supplier’s ViaBill cooperates with in order to be able to deliver the Service (such as suppliers of services, technical support, delivery services and financial institutions); or (ii) in connection with sales, tasks or any other transfer of the content of the website; or (iii) if it is required to do so as a result of a court judgement or applicable legislation.
ViaBill will use security measures in order to protect the Seller’s personal information against manipulation, loss, destruction and against any unauthorised party gaining access to the Seller’s information. ViaBill’s security procedures will be revised regularly on the basis of the latest technological developments.
In practice, it is not possible to establish 100 % security, and ViaBill cannot guarantee that the information will be completely protected against anyone who succeeds in circumventing security measures and gaining access to the information. Thus, the Seller provides his/her personal information at their own risk.
Pursuant to the Danish Act on Processing of Personal Data, the Seller has the right to be notified about which personal information ViaBill is processing in relation to the Seller. If it is proven that this information is incorrect or misleading, the Seller has the right to request that ViaBill amends, blocks or deletes the information in question. Moreover, at any time, the Seller can object to information about the Seller or his employees being subjected to further processing. If the Seller wishes to gain access to the information that ViaBill is processing, the Seller can contact firstname.lastname@example.org or on telephone number (+45) 8882 6826.
The Seller also has the option of complaining to the Danish Data Protection Agency, who can be contacted via email@example.com. Further information can be found on the Danish Data Protection Agency’s website here.
There may be changes to ViaBill’s processing of the Seller’s personal information. Where required, ViaBill will notify the Seller directly about these changes.
Terms and conditions updated in September 2018
1.1 Introduction and purpose
These General Terms and Conditions govern your (as Seller) use of ViaBill Inc.’s (ViaBill) payment acceptance services (the Service) in connection with the sale of goods or services (Sale) through your retail website (Site) to your customers (Customers).
By entering into a Merchant Agreement, , Seller acknowledges and agrees to these General Terms and Conditions, as they may be amended from time to time. Seller’s agreement to these General Terms and Conditions will be binding on Seller until termination of its agreement to these General Terms and Conditions as provided for herein.
These General Terms and Conditions include an agreement to arbitrate to resolve disputes by arbitration on an individual basis (Section 1.8). It provides that any dispute may be resolved by binding arbitration instead of a trial in court or a class action. This provision will eliminate Seller’s right to go to court (except for a small claims court having jurisdiction), the right to bring class or collective actions, and the right to have a jury decide a dispute.
1.2 The service
Availability. Seller agrees to integrate and make the Service available on its Site to its Customers, and will continue to make the Service available to its Customers throughout its agreement to these General Terms and Conditions. The Service includes integration of ViaBill’s “Price Tag” functionality within Seller’s Site.
Customer Election. When Customer elects to use the Service in connection with a Sale, Customer will be guided through ViaBill’s hosted pages integrated on the Site, during which Customer will provide personal information including a credit card. ViaBill will use this information to approve or reject Customer’s use of the Service, which in either case ViaBill may do so in its sole discretion. As between Seller and ViaBill, any information collected by ViaBill through the Service shall constitute ViaBill’s information.
Upon Customer’s approved use of the Service to pay for the Sale (“ViaBill Sale”), Seller must inform Customer that payment for the ViaBill Sale (including shipping, taxes and other amounts agreed to by Customer, the Purchase Amount) must be made in full to ViaBill. Seller is prohibited from instructing Customer to pay Seller or any other third party or otherwise suggest that Customer may make a payment to Seller or any other third party instead of paying ViaBill to satisfy its payment obligation for the ViaBill Sale.
ViaBill has sole responsibility and discretion to make all decisions and make all communications relating to Customer’s use of the Service, including the establishment of underwriting criteria to approve or reject Customer’s use of the Service; any minimum or maximum limits on the amount of a ViaBill Sale that may be purchased using the Service; any fees charged to Customers for use of the Service; and any invoices, service updates or requests for payment.
Payment Obligation. Seller acknowledges and agrees that, upon successfully completing a ViaBill Sale, (a) Seller will provide a receipt to Customer confirming the ViaBill Sale and Customer’s obligation to pay ViaBill through the Service; (b) Seller will notify, or cause Seller’s payment processor to notify, ViaBill of such ViaBill Sale (including Customer’s obligation to pay the Purchase Amount for the ViaBill Sale (“Payment Obligation”)) through a communication system as designated by ViaBill (subject to any additional terms and conditions governing the use of such system), immediately (and in no event more than one calendar day thereafter); and (c) Seller agrees not to seek payment, directly or indirectly, of the Purchase Amount (in part or in full) from Customer except as provided in these General Terms and Conditions.
Capture and Assignment of Payment Obligation. Immediately (and in no event more than one calendar day thereafter) upon shipment of the good or performance of the service relating to a ViaBill Sale, Seller shall notify, or cause Seller’s payment processor to notify, ViaBill of such shipment (a “Capture”) through the designated communication system. Upon such Capture, (a) the right to the Payment Obligation associated with the Captured ViaBill Sale will be assigned to ViaBill, subject to reversal of the assignment as provided in these General Terms and Conditions, (b) ViaBill will have the sole and exclusive right and obligation to collect on and receive payment of the Purchase Amount associated with the Payment Obligation from Customer, including initiating collection proceedings for non-payment by Customer; (c) ViaBill will be obligated to pay Seller for the Purchase Amount, less any transaction or other fees and other withholdings as provided in these General Terms and Conditions (“Seller Payment”), which ViaBill will pay to Seller’s designated bank account; and (d) Seller will have no right (itself or through any third party) to collect on or receive payment of the Purchase Amount associated with such Payment Obligation from Customer.
Reversal of Assignment. ViaBill may, but is not required to, return an assigned Payment Obligation back to Seller, and in such case Seller will be obligated to refund the associated Seller Payment made to Seller, if any, in any of the following circumstances:
(a) If Customer makes any payment of the Purchase Amount (in full or in part) to Seller or any other third party (other than ViaBill) prior to paying the Purchase Amount to ViaBill, and Seller fails to immediately notify ViaBill of such payment by email at firstname.lastname@example.org or remit such payment to ViaBill.
(b) If Customer disputes the ViaBill Sale for any reason, including with respect to the accuracy or quality of the purchased item or purchase price, as advertised to Customer by Seller; and Seller is unable to provide documentary evidence that such dispute has been resolved in Seller’s favor.
(c) If Customer claims non-delivery of the purchased item, delivery after the Seller’s promised delivery date or Seller violates applicable law in delivering the purchased item (including the Federal Trade Commission’s Mail, Internet or Telephone Order Merchandise Rule, 16 C.F.R. part 435); and Seller is unable to provide documentary proof to ViaBill’s satisfaction that Customer received the purchased item on or before the Delivery Date or complied with law, as applicable.
(d) If Customer or Seller cancels a ViaBill Sale for any reason, or Customer returns the purchased item, and Seller accepts such cancellation or return.
(e) If ViaBill learns that Customer used the Service, or Seller enabled Customer to use the Service, in connection with a Prohibited Sale. A Prohibited Sale means any Sale involving or subject to: an account invoice; prepayment of items or services (including a downpayment); telecommunication, video, electricity or other utility services; the sale or exchange of currency, cash or cash equivalents; cash remittances or any other form of money transfer; games or lotteries; pyramid schemes (or similar structures); counterfeit goods or other infringements of intellectual property rights; Sales in violation of law or payment network rules (such as Visa and MasterCard) including child pornography or the sale of pharmaceuticals, narcotics or weapons that are subject to legal restrictions.
(f) If Seller has breached its obligations under these General Terms and Conditions, including by failing to notify ViaBill of a Capture that includes all required information about the ViaBill Sale.
(g) If Seller has agreed with Customer to reduce the Purchase Amount and Seller fails to promptly notify ViaBill of the reduced Purchase Amount; provided that ViaBill reserves the right to retain the assigned Payment Obligation and seek payment from Customer for such reduced Purchase Amount.
(h) Upon the termination of Seller’s agreement to these General Terms and Conditions, provided that ViaBill may, in its sole discretion, retain the assigned Payment Obligation and collect the Purchase Amount from Customer pursuant to these General Terms and Conditions.
Chargebacks. Without limiting any of the foregoing rights to reverse an assignment, if ViaBill receives a chargeback request from Customer’s issuing bank in connection with a ViaBill Sale that is not an Eligible Chargeback, (a) ViaBill may, but is not required to, return an assigned Payment Obligation back to Seller, and in such case Seller will be obligated to refund the associated Seller Payment made to Seller, and (b) Seller will be subject to a Chargeback Fee. An Eligible Chargeback and the Chargeback Fee are defined in ViaBill’s chargeback policy, available at https://www.viabill.com/trade-terms/US/chargeback-policy, which is incorporated herein by reference and may be amended by ViaBill from time to time.
Refunds. If Customer, after satisfying its payment to ViaBill for the assigned Payment Obligation, returns the purchased item and Seller accepts the returned item, Seller will (a) not pay the refund amount to Customer but instruct Customer that ViaBill will refund the Customer directly, (b) immediately notify ViaBill of the return through the designated communication system indicating Seller’s acceptance of the return and the refund amount, and (b) promptly remit the refund amount to ViaBill. Upon receipt of the refund amount from Seller, ViaBill will initiate the appropriate refund to Customer. If ViaBill does not receive the refund amount from Seller within three (3) business days from the notice of the return or Seller pays the refund amount directly to Customer, and ViaBill, in its sole discretion, issues a refund to Customer, ViaBill may seek reimbursement from Seller including by withholding such refund amount from future Seller Payments pursuant to Section 2.4.
Changes to the Service. ViaBill reserves the right to modify the Service, including the presentation of the Service on Seller’s Site and the terms and conditions governing Customer’s use of the Service (ViaBill Customer Terms). Seller agrees to promptly make adjustments to the integration of the Service on the Site as reasonably necessary to accommodate such modifications to the Service.
Exclusivity. During Seller’s agreement to these General Terms and Conditions, ViaBill will be the exclusive provider of the Service. Seller may only offer another payment solution on Seller’s Site that is similar to the Service upon ViaBill’s prior written consent.
Publicity. Seller may not make any public announcement or disclosure to any third party relating to its agreement to these General Terms and Conditions or its subject matter, including in any promotional or marketing material, without ViaBill’s prior written consent. Seller authorizes ViaBill to use Seller’s name and logos, and accordingly grants ViaBill a non-exclusive, non-sublicensable, non-transferable, limited license to use such name and logos, in ViaBill’s promotional and marketing materials, press releases, or other public announcements relating to Seller’s agreement to these General Terms and Conditions or the availability of the Service on the Site.
Risk of Loss of Goods or Services. Notwithstanding anything to the contrary in these General Terms and Conditions, ViaBill is not responsible for the provision of the goods or services associated with a ViaBill Sale. As between ViaBill and Seller, Seller assumes all liability relating to such goods or services, including risk of loss for damaged or non-delivery of goods to Customer. The foregoing does not limit or otherwise affect the assignment of the associated Payment Obligation to ViaBill or ViaBill’s right to request payment from Customer upon such assignment.
1.3 Seller Representations and Warranties
Seller represents, warrants and covenants that:
(a) Seller will integrate and maintain the Service on its Site in accordance with ViaBill’s integration guidelines, as provided by ViaBill during the onboarding process.
(b) With respect to each ViaBill Sale purchased through Customer’s approved use of the Service, (i) such ViaBill Sale is not a Prohibited Sale; (ii) such sale was made pursuant to Customer’s agreement to Seller’s terms, conditions and policies (including shipping policy) and the ViaBill Customer Terms, and in any event for a lawful purpose only; and (iii) Seller has the right to assign the Payment Obligation associated with such ViaBill Sale to ViaBill, for the full Purchase Amount without any Customer right of setoff or other deduction or any other third party right to claim, in whole or in part, ownership, control or interest in the Payment Obligation.
(c) Seller will not advertise, offer or enable Customer’s use of the Service in any manner that discriminates or disparages ViaBill or the Service, including by imposing additional restriction, fee or other requirement on Customer’s use of the Service unless imposed on all other payment methods available on the Site.
(d) Seller will submit, upon ViaBill’s request from time to time, its ownership, financial and other documentation required by ViaBill in order for ViaBill to satisfy its obligations under applicable money laundering and related laws. ViaBill reserves the right to withhold any payments owed to Seller until Seller has submitted the necessary documents as requested by ViaBill.
(e) Seller will promptly notify ViaBill of any Customer complaints, disputes or inquiries regarding the ViaBill Sale, to the extent such complaint, dispute or inquiry affects the Purchase Amount, ViaBill’s ability to collect payment from Customer or otherwise impacts ViaBill’s rights under these General Terms and Conditions (including its right to return an assigned Payment Obligation back to Seller).
(f) Seller will promptly notify ViaBill of any material changes to Seller’s business or ownership, including the nature of the goods or services sold on the Site, the merger or acquisition of Seller, or any adverse change to its financial condition.
(g) Seller will display the Service on its Site in accordance with ViaBill’s marketing guidelines available at ViaBill.com/download. When using ViaBill’s advertising materials, Seller will not alter, revise or otherwise deviate from such materials. Seller will bear sole responsibility for ensuring that the presentation of the Service and any ViaBill marketing and related materials on the Site comply with applicable law.
1.4 Customer Relationship
As between the Parties, (a) ViaBill is responsible for handling inquiries relating to Customer’s use of the Service, and will inform Customer of such responsibility on ViaBill’s payment instructions or other communications sent to Customer; and (b) Seller is responsible for handling all other aspects of the ViaBill Sale, including product complaints or inquiries, product support requests, guarantee obligations in relation to the purchased item, and the calculation, collection or reporting of applicable taxes associated with the ViaBill Sale.
1.5 Suspension and Termination
Right to Terminate. During the first three (3) months of Seller’s agreement to these General Terms and Conditions, Seller may, upon written notice to ViaBill, immediately terminate its agreement to these General Terms and Conditions for any reason. Thereafter, Seller may terminate its agreement to these General Terms and Conditions upon twelve (12) months’ prior written notice.
ViaBill may immediately suspend the availability of Service on the Site or terminate Seller’s agreement to these General Terms and Conditions, upon written notice to Seller, for any reason.
If at any time while these General Terms and Conditions are in effect (including during any 6-month notice of termination period),: (a) Seller fails to make the Service available on its Site; or (b) Seller offers another payment solution on its Site that is similar to the Service, in either case without the prior written consent of ViaBill, then in either case, such action by Seller will constitute a material breach of these General Terms and Conditions. If Seller fails to cure such material breach within eight (8) days of notice from ViaBill, ViaBill may immediately terminate Seller’s agreement to these General Terms and Conditions and Seller agrees to pay ViaBill liquidated damages in an amount equal to the total fees that Seller incurred in the two (2) calendar months immediately prior to Seller’s notice of termination, multiplied by three (3). Seller acknowledges and agrees that such liquidated damages are fair and reasonable in light of ViaBill’s resource commitment to Seller.
Upon termination of Seller’s agreement to these General Terms and Conditions, all amounts owed to ViaBill will be deemed immediately due and payable in full without demand or other notice of any kind.
Survival. Upon the termination of Seller’s agreement to these General Terms and Conditions, the following Sections will survive such termination and continue in full force and effect: 1.2 (Assignment of Payment Obligation, Reversal of Assignment, Publicity); 1.3(b) and (e) (Seller Representations and Warranties); 1.4 (Customer Relationship); 1.6 (Confidentiality); 1.8 (Dispute Resolution); 1.9 (Disclaimer of Warranty; Limitation of Liability); 1.10 (Indemnification); 1.11 (Other Terms); 2.2 (Settlement of Seller Payment); and 2.3 (Withholdings and Setoff).
Definition. Each Party acknowledges that it (as the Receiving Party) may receive Confidential Information of the other Party (as the Furnishing Party). For purposes of these General Terms and Conditions, Confidential Information includes Seller’s agreement with these General Terms and Conditions, including the fees and amendments (if any) applicable to Seller (subject to ViaBill’s publicity rights under Section 1.2); any customer or Party personnel information (including but not limited to nonpublic personally identifiable information); financial data and proprietary business information, including income or sales data or projections, customer lists, business operations, policies, procedures and techniques, future development plans and new product design, research, development or strategies; reports generated under these General Terms and Conditions; ideas, techniques, know-how, concepts, development tools and processes; designs, drawings, manuals and other documentation; improvements, patents, copyrights, trade secrets or other intellectual property; and any other information which the Parties should reasonably assume, based on the circumstances, should be treated as confidential and proprietary. The term Confidential Information does not include information which was already in the Receiving Party’s possession prior to delivery; is or becomes generally available to the public through lawful means, other than as the result of a disclosure by Receiving Party; becomes available to the Receiving Party without confidential or proprietary restriction by a third party who rightfully possesses the information without confidential or proprietary restrictions; or the Receiving Party can demonstrate that it was independently developed by the Receiving Party.
Use Restrictions. The Receiving Party agrees that (a) it will not publish, communicate or disclose the Confidential Information of the Furnishing Party to any third party except as necessary to fulfill its obligations, exercise its rights under these General Terms and Conditions or as expressly consented to in writing by the Disclosing Party; and only for such purpose and only for the time that it is necessary to do so, except to the extent it is otherwise permitted under these General Terms and Conditions; (b) it will make commercially reasonable efforts to take security measures at least as stringent as the measures it takes to protect its own Confidential Information, and in any event as required by applicable law; and (c) it will disclose Confidential Information only on a need to know basis and only to its representative, agent or subcontractor who is obligated to treat the Confidential Information in a manner consistent with the Receiving Party’s obligations under these General Terms and Conditions and the Receiving Party will be liable for any damages arising from the unauthorized disclosure of Confidential Information by any such third party. Each Party shall immediately notify the other upon discovery of any loss or unauthorized disclosure of Confidential Information of the other Party.
Required Disclosure. In the event the Receiving Party is requested or is legally compelled to close Confidential Information of the Furnishing Party, the Receiving Party will promptly notify the Furnishing Party of such potential disclosure, in order to enable the Furnishing Party, at its sole cost and expense, the opportunity to obtain a protective order to protect and preserve the confidential nature of the Confidential Information. In such event, each Party agrees to furnish only that portion of the Confidential Information which is legally required and will exercise reasonable efforts to obtain reliable assurance that confidential treatment will be accorded to that portion of the Confidential Information.
Return or Destruction. Upon the termination of these General Terms and Conditions, the Receiving Party will, at the Furnishing Party’s sole discretion: (a) return or destroy, as the Furnishing Party may reasonably direct, all material in any medium that contains, refers to, or relates to the Furnishing Party’s Confidential Information, and (b) retain only one (c) copy solely for compliance with record retention requirements under applicable law. Notwithstanding the foregoing, no Party will be obligated to delete Confidential Information contained in any archived computer system backup made in accordance with that Party’s security and/or disaster recovery policies and procedures, provided that such archived copy will be destroyed in the ordinary course under that Party’s data retention policies and procedures and will remain fully subject to the obligations of confidentiality stated herein.
Misuse. In the event the Receiving Party becomes aware of any actual or suspected misuse, disclosure or loss of Confidential Information, the Receiving Party shall promptly: (a) notify the Furnishing Party; (b) furnish to the Furnishing Party the full details of the misuse, disclosure or loss, and make reasonable efforts to assist the Furnishing Party with investigating and/or preventing the reoccurrence of the misuse, disclosure or loss of Confidential Information; (c) take such actions as may be reasonably requested by, and cooperate in all reasonable respects with, the Furnishing Party in order to minimize the violation and damages.
1.7 Intellectual Property; Licensing
As between the Parties, the Service, including any guidelines, documentation or other materials relating to the Service, as well as any modifications or enhancements thereto, and the Intellectual Property Rights related thereto, shall be owned in their entirety solely by ViaBill. Seller agrees not to copy, modify, distribute, sell, or lease any part of the Service, or reverse engineer or attempt to extract the source code of the Service.
ViaBill grants Seller a non-exclusive, revocable, non-sublicensable, non-transferable, limited license to (a) use the software provided or made accessible to Seller solely to make the Service available to Customers on its Site, and (b) use the ViaBill marks in accordance with ViaBill’s marketing guidelines or as otherwise authorized by ViaBill in writing. Such licenses are for the sole purpose of enabling Seller to use and enjoy the benefit of the Service as provided by ViaBill, in the manner permitted by these General Terms and Conditions. Title to and ownership of such software, marks or any other Intellectual Property Rights of ViaBill will remain with ViaBill and all use of any ViaBill Intellectual Property Rights will inure to the sole benefit of ViaBill. Seller will not obtain any right, title or other interest in ViaBill’s Intellectual Property by virtue of these General Terms and Conditions. Upon termination of these General Terms and Conditions, all license rights granted hereunder will cease, and all such rights shall revert to ViaBill.
For purposes of these General Terms and Conditions, Intellectual Property Rights means all trade secrets, patents and patent applications, trademarks (whether registered or unregistered and including any acquired goodwill), service marks, trade names, business names, internet domain names, e-mail address names, copyrights (including rights in computer software), moral rights, database rights, design rights, rights in know-how, rights in confidential information, rights in inventions (whether patentable or not) and all other intellectual property and proprietary rights (whether registered or unregistered, and any application for the foregoing), and all other equivalent or similar rights which may subsist anywhere in the world.
1.8 Dispute Resolution
Many inquiries and disputes can be resolved quickly by contacting Seller’s designated ViaBill account representative. If Seller’s concerns are not resolved to Seller’s satisfaction and either Seller or ViaBill desire legal action, Seller and ViaBill agree to resolve those disputes through binding arbitration binding individual arbitration before the American Arbitration Association (“AAA”) under the Federal Arbitration Act (“FAA”), and not to sue in court in front of a judge or jury. Instead, a neutral arbitrator will decide and the arbitrator’s decision will be final except for a limited right of review under the FAA.
Covered Disputes. Seller and ViaBill agree that each may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both Seller and ViaBill agree otherwise, the arbitrator(s) may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative or class proceeding. Also, the arbitrator(s) may award relief (including monetary, injunctive and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s). Any relief awarded will not affect other Sellers. Notwithstanding the foregoing, ViaBill may bring any claim relating to infringement of our intellectual property rights in U.S. federal court.
Initiating Arbitration. A party who intends to seek arbitration must first send the other party a written notice describing the dispute. Seller should send this notice to ViaBill at email@example.com. Include Seller’s business name, address, how to contact Seller, a brief description of the nature of the dispute (include supporting documents if necessary) and the relief sought. Keep a copy of the notice for your records. ViaBill will send such notice to Seller to the mailing or email address on file associated with the Seller account; it is Seller’s responsibility to keep Seller’s mailing and email address up to date. If Seller and ViaBill are unable to resolve the claims described in the notice within 30 days after the notice is sent, Seller or ViaBill may initiate arbitration proceedings.
Small Claims Court Option. Instead of mailing a notice of dispute, Seller may sue ViaBill in small claims court in the county of Seller’s principal place of business or Manhattan, New York if Seller meets the court’s requirements.
One-Year Filing Requirement. Seller and ViaBill must file in small claims court or arbitration any claim or dispute (except intellectual property disputes) within one year from when it first could be filed; otherwise it will be barred.
Arbitration Proceedings. The AAA will conduct any arbitration under its Commercial Arbitration Rules (or if the value of the dispute is $75,000 or less whether or not Seller is an individual or how Seller uses the Services, its Consumer Arbitration Rules). For more information, see www.adr.org or call 1-800-778-7879. To start an arbitration where the value of the dispute is more than $75,000, submit a Commercial Demand for Arbitration Form (available at https://www.adr.org/Forms) with the appropriate fee to the AAA pursuant to the rules and fee schedule set forth in the Commercial Rules for arbitration (available at https://www.adr.org/active-rules). To start an arbitration where the value of the dispute is $75,000 or less, submit a Consumer Demand for Arbitration Form (form available at https://www.adr.org/Forms) with the appropriate fee to the AAA pursuant to the rules and fee schedule set forth in the Consumer Arbitration Rules (available at https://www.adr.org/active-rules). Be sure to also email a copy of the form to ViaBill at firstname.lastname@example.org. In a dispute involving $25,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. Any in-person hearing will take place in the county of Seller’s principal place of business or Manhattan, New York. The arbitrator may award the same damages to Seller individually as a court could. The arbitrator may award declaratory or injunctive relief only to Seller individually to satisfy Seller’s individual claim. Under AAA Rules, the arbitrator rules on his or her own jurisdiction, including the arbitrability of any claim. But a court has exclusive authority to enforce the prohibition on arbitration on a class-wide basis or in a representative capacity.
Confidentiality. Any arbitration shall be confidential, and neither Seller nor ViaBill may disclose the existence, contents or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award. Any settlement offer made by Seller or ViaBill shall not be disclosed to the arbitrator(s).
Costs of Arbitration. Payment of all filing, administration, and arbitrator fees will be governed by the AAA rules, unless otherwise stated in this Section. In the event the arbitrator(s) determine the claim(s) Seller asserts in the arbitration to be frivolous, Seller agrees to reimburse ViaBill for all fees associated with the arbitration paid by ViaBill on Seller’s behalf that Seller otherwise would be obligated to pay under the AAA rules. Seller will be responsible for all fees Seller is obligated to pay under the AAA rules.
Conflict. These General Terms and Conditions govern to the extent they conflict with the AAA’s Commercial Arbitration Rules or Consumer Arbitration Rules.
Severability. If the class action waiver is found to be illegal or unenforceable as to all or some parts of a dispute, then those parts won’t be arbitrated but will proceed in court, with the rest proceeding in arbitration. If any other provision of this Section is found to be illegal or unenforceable, that provision will be severed but the rest of this Section still applies.
Future Changes. Seller and ViaBill agree that if ViaBill makes any amendment to this Section (other than an amendment to any notice address or website link provided herein), the amendment will apply to disputes or claims governed by this Section that may arise between Seller and ViaBill in the future. ViaBill will notify Seller of amendments to this Section by posting the amended terms on MyViaBill at least 30 days before the effective date of the amendments and by providing notice through email. If Seller does not agree to these amended terms, Seller may close its Seller account within the 30-day period and Seller will not be bound by the amended terms.
1.9 Disclaimer of Warranty; Limitation of Liability.
THE SERVICE IS PROVIDED BY VIABILL ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND EXCEPT AS OTHERWISE EXPRESSLY SET FORTH HEREIN, VIABILL MAKES NO REPRESENTATIONS OR WARRANTIES, AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, RELATING TO OR ARISING OUT OF THE SERVICE OR THESE GENERAL TERMS AND CONDITIONS, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.
NEITHER VIABILL NOR ITS SUBSIDIARIES, PARENTS OR AFFILIATES, SHALL BE LIABLE TO SELLER OR ITS SUBSIDIARIES, PARENTS OR AFFILIATES, WHETHER IN CONTRACT, TORT, EQUITY OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF SUCH DAMAGES ARE FORESEEABLE, AND WHETHER OR NOT ANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM OR RELATING TO THE SERVICE OR THESE GENERAL TERMS AND CONDITIONS.
VIABILL’S AGGREGATE LIABILITY TO SELLER FOR DAMAGES UNDER THESE GENERAL TERMS AND CONDITIONS WILL NOT UNDER ANY CIRCUMSTANCE EXCEED THE AMOUNT THAT SELLER HAS PAID FOR USE OF THE SERVICE FOR A PERIOD OF SIX (6) MONTHS IMMEDIATELY PRECEDING THE OCCURRENCE OF THE EVENT RESULTING IN SUCH LIABILITY, EVEN IF ANY SUBSEQUENT EVENT RESULTS IN FURTHER LIABILITY.
Seller agrees to indemnify, defend and hold harmless ViaBill, and its affiliates, sureties, officers, directors, agents, employees, parents and subsidiaries (ViaBill Indemnitees), from and against any and all liability, damages, costs, expenses, including reasonable legal fees and expenses, for any third party claim or demand (Claim), arising out of or related to: (a) Seller’s breach of its Seller terms, policies and other agreements with Customer, including for non-delivery, late delivery, or faults or defects in the item(s) purchased through the Service; (b) Seller’s breach of any representation, warranty, covenant or obligation under these General Terms and Conditions; (c) the gross negligence, fraud or willful misconduct on the part of Seller or its officers, directors, employees or representatives; (d) any actions taken by ViaBill in accordance with or in good faith reliance upon information or instructions provided by Seller or its agents or representatives; or (e) Seller’s violation of applicable law, including with respect to Claims from regulators regarding Seller’s Sales or the advertising of the Service on the Site.
If any Claim is asserted against any ViaBill Indemnitee, ViaBill will promptly provide written notice of such Claim to Seller. Seller shall have the right, by notifying ViaBill within ten (10) business days of its receipt of the notice of the Claim, to assume the entire control of the defense, compromise or settlement of the matter, including, at Seller’s expense, employment of counsel of Seller’s choice. Seller will not compromise or settle any Claim against the ViaBill Indemnitee without ViaBill’s prior written consent, which shall not be unreasonably withheld or delayed; provided that Seller may, however, effect a compromise or settlement of an action without ViaBill’s consent if: (i) there is no admission of guilt or liability by the ViaBill Indemnitee; (ii) the sole relief provided is monetary damages that are paid in full by Seller; (iii) the compromise or settlement entered into between the Seller and third party to the matter expressly provides that the compromise or settlement entered into between such parties, and all discussions between and among such parties to the matter surrounding the compromise or settlement, shall be kept confidential, and that no press releases or other public statements may be made concerning such compromise or settlement without the prior written consent of ViaBill; and (iv) ViaBill is made aware of the proposed compromise or settlement as reasonably early as practicable, and the proposed compromise or settlement includes the third party’s unconditional release of the ViaBill Indemnitee from all liability in respect of the Claim.
1.11 Other Terms
Amendment. Subject to Section 2.4 (Changes in fees), ViaBill may change these General Terms and Conditions at any time and ViaBill will notify Seller of such revised General Terms and Conditions by email or through MyViaBill. In the event of a change that materially affects Seller’s beneficial use of the Service, materially adversely impacts Seller’s rights, liabilities or obligations, or is reasonably expected to have a material impact on a Customer’s use of the Service, ViaBill will notify Seller of such change upon at least one (1) month’s prior notice that describes the proposed change in reasonable detail and the anticipated effective date of the change. During such one-month period, Seller may provide ViaBill with written notice to terminate its agreement to these General Terms and Conditions. Seller’s use or offering of the Service on the Site beyond such one-month period shall constitute Seller’s agreement to the changed terms. Seller may not revise these General Terms and Conditions except as agreed to in a Merchant Agreement Form or upon ViaBill’s prior written consent.
Assignment. ViaBill may assign its rights, liabilities or obligations under these General Terms and Conditions, including any assigned Payment Obligation, to any third party without the consent of Seller or Customer. Seller may not transfer its rights or obligations under these General Terms and Conditions to a third party without the prior written consent of ViaBill.
Notice. Seller must notify ViaBill via ViaBill.com or ViaBill’s relevant e-mail addresses, which can be found at ViaBill.com.
Governing Law; Venue. These General Terms and Conditions are subject to New York law without regard to that state’s conflict of laws and principles. In the event that the arbitration procedures in Section 1.8 (Dispute Resolution) do not apply, you agree that any and all disputes or claims that have arisen or may arise between you and ViaBill including federal and state statutory claims, common law claims, and those based in contract, tort, fraud, misrepresentation or any other legal theory, shall be resolved exclusively by the courts located in Manhattan, New York, you and ViaBill agree to exclusive jurisdiction and venue of the courts located in Manhattan, New York and you and ViaBill forever waive any right to assert forum non conveniens.
Independent Contractors. ViaBill and Seller are independent contractors to each other in performing their respective obligations under these General Terms and Conditions; and nothing in these General Terms and Conditions will cause or is intended to cause, an agency relationship between the Parties or the Parties to be treated as a partnership or joint venture.
Force Majeure. ViaBill is not responsible for any failure or delay in performing or complying with its obligations under these General Terms and Conditions as a result of causes beyond ViaBill’s reasonable control, including strikes or other labor disputes, lock-outs, civil unrest, acts of terror, acts of government, natural catastrophes, faults or ceasing of activities on the part of any of ViaBill’s service providers (including telecommunications and IT operators), power failures, fire, vandalism, hacking or DDoS attacks.
No Third Party Beneficiaries. These General Terms and Conditions are for the sole and exclusive benefit of the Parties. No other party (including any Customer), other than an affiliate of ViaBill, is a third party beneficiary to these General Terms and Conditions.
Severability. If any provision of these General Terms and Conditions is determined to be invalid or unenforceable, the remaining provisions of these General Terms and Conditions shall not be affected and shall remain binding and enforceable on the Parties. The failure by any Party to insist upon strict performance of any of the provisions contained in these General Terms and Conditions shall not constitute a waiver of that Party’s rights as set forth in these General Terms and Conditions, at law or in equity, or a waiver of any other provisions or subsequent default by any other Party in the performance of or compliance with any provision of these General Terms and Conditions.
Set-up fee. Seller agrees to pay the set-up fee as specified and agreed to at the time of acceptance of these General Terms and Conditions. The set-up fee includes ViaBill technical support for integration assistance within a reasonable integration period.
Transaction fee. For each Captured ViaBill Sale, Seller agrees to pay a transaction fee of (a) 2.90% of the Purchase Amount plus (b) $0.30. Once due and payable to ViaBill, the transaction fee is non-refundable to Seller, including if Customer cancels or returns a purchased item to Seller.
Marketing Support. ViaBill will make commercially reasonable efforts to assist Seller, free of charge, with implementing ViaBill marketing materials on the Site, including ViaBill banner ads and text that can be used on the Site.
2.2 Settlement of Seller Payment
On the fifth (5th) business day following a Capture, ViaBill will settle to Seller’s designated bank account the Seller Payment for the Payment Obligation associated with such Capture, subject to ViaBill’s rights to withhold or setoff in Section 2.3 below.
2.3 Withholdings and Setoff
ViaBill reserves the right to take any of the following actions in its sole discretion:
(a) Withhold from any Seller Payment, or setoff from any amounts owed to Seller or from claims that Seller may have against ViaBill, any amount that is owed or reimbursable, or reasonably anticipated to be owed, to ViaBill, including set-up, transaction and other Service fees, Customer payments to Seller in connection with an assigned Payment Obligation, overpayments to Seller, indemnifiable claims against Seller, refunds, reversals, and any fines, monetary penalties, liabilities or damages (collectively, Seller Obligations); or
(b) Invoice Seller for such Seller Obligations, and Seller agrees to pay the invoiced amount pursuant to the terms of the invoice.
ViaBill further reserves the right to withhold any Seller Payment (in whole or in part) if, in ViaBill’s reasonable determination: (i) Seller has failed to meet its obligations under these General Terms and Conditions (including under Section 1.3(d)) and is unable to promptly cure such failure to ViaBill’s satisfaction; (ii) Seller experiences a significant elevated level of refunds, returns or complaints relative to prior levels; or (iii) ViaBill reasonably suspects that Seller’s financial situation has deteriorated significantly. ViaBill may retain such withholding for as long as reasonably necessary to ensure that Seller has cured such failure or the relevant risk has been mitigated to ViaBill’s reasonable satisfaction. In the event of termination of these General Terms and Conditions, by ViaBill or Seller, ViaBill may withhold any Seller Payment owed to Seller until all amounts due to ViaBill are satisfied.
2.4 Changes in fees
ViaBill may change the fees charged to Seller for use of the Service upon at least one (1) month’s prior notice, during which period Seller may provide ViaBill with written notice to terminate its agreement to these General Terms and Conditions. If ViaBill does not receive a notice of termination within this one-month period, then Seller will be deemed to have agreed to such change in fees and the continued applicability of these General Terms and Conditions. In the event of typographical or other administrative errors in relation to any fee, ViaBill may correct such error immediately, and Seller may not terminate its agreement to these General Terms and Conditions for such corrections.
Terms and conditions updated in January 2019